Hello! I’m Sue. Part of your team 24/7. It’s my job to help you do yours.
Here is what I can do for you.
Careworkers
I’m your work bestie. Here are some ways I can help you. Plus, I’ll never steal your mug.
Set your shift up for success
Take your admin load
Never miss a deadline
Clock-off with confidence
Managers
Manager Mode. It’s like you’ve been on shift 24/7 but with days off and 8 hours of sleep.
Get up to speed. Fast
Make fact-based decisions quickly
Take a real time performance view
Manage productivity and training
Directors
RI's and Company Directors
Compliance. Sigh. One of life’s certainties. Fortunately for you I have compliance OCD. I will help you to
Make inspections low stress
Understand the true cost of service delivery
Ensure compliance at every level
Never be surprised
Ready to Transform Your Care Operations?
Join over 150 care providers who trust The Client Bridge Family to streamline their work and focus on what matters most—delivering exceptional care.
Careworkers
You’re here to care – not to drown in admin. I’m your smart sidekick, designed to make every shift smooth, more organised and more rewarding. From start to finish, I’ll keep you focused on what matters most. The children in your care.
Set your shift up for success. Your personal dashboard gives you daily timelines, tasks to be completed, shift planning, effective information sharing.
Take your admin load. I’ll get the paperwork ready for you and guide you through getting it done. Whatever comes your way - my incident management feature brings it all together, connecting the dots to help you spot patterns, take action, and reduce future risk.
Never miss a deadline. Scheduled information to review? Training to complete? I’ll give you advance notice.
Clock-off with confidence. I’ll make handover notes simple so you can go home feeling you’ve achieved something more positive than paperwork.
Managers
Stay informed, stay in control. I help you lead with clarity by putting the right information in front of you—at the right time. From handovers to high-priority decisions, I’ll streamline the process so you can focus on leading, not chasing paperwork.
Get up to speed. Fast. I’m ready to take you through handover straight away. We’re looking at incident reports , P.I’s and anything else that needs your oversight, together.
Make fact-based decisions quickly. Let’s use risk assessing referrals as an example. I will gather all the data and present it back to you. No more wasted time searching for information in different places.
Take a real time view of childrens outcomes. Anytime. Remote access - standard. My unique outcomes feature lets you track progress and spot any setbacks at a glance, with clear, evidence-based snapshots that make reporting simple and meaningful.
Manage productivity and training needs of your team. Because you want them to be the best they can be. Simple, consolidated view of staffing, budgets and occupancy. No problem.
Responsible Individuals and Company Directors
When you’re accountable for the bigger picture, you need clarity, consistency, and confidence. I can support you with real-time insight, inspection-ready compliance tools, and a focus on safety so you can lead with assurance and uphold the highest standards across your homes.
Make inspections low stress.
I can’t promise there’ll be no stress, but through features like my Ofsted compliant paperwork and analytical reporting, I can make it a smoother experience.
Understand the true cost of service delivery across your organisation. Because we all have a budget.
Ensure compliance at every level. After all, the buck stops with you. The big stuff, the little stuff—and everything in between. Your business, your home, your team, your children, your reports. Covered.
Never be surprised. Ok so that is a big statement. But trust me. There will be less of them, meaning you can be proactive rather than reactive.
Amie's Story
10 years ago I was tired and burnt out, after many years managing a home and a locality using a software that simply didn’t help me in my role. I would sit at my computer drowning in paperwork, dreaming of a solution that would change my life. I honestly thought this would be impossible.
I had so many ideas and I was hungry for change but I didn't know where to start. Then I met Stephen who introduced me to Sue. Within minutes I was sold! I knew this software would transform care for the better.
Ten years on, I’m proud to have been part of the team bringing Sue to life in over 1,000 children’s homes.
This summer, we’re excited to bring you Sue V2. We’ve already achieved so much but the best is yet to come 😊!
Amie, Director at Sue Solutions
Let’s get to know each other
Our purpose is to be your companion. Already connected through our shared experiences, we are here to protect and support you. Think of us as your wingman, working alongside you, enabling you to give the best you can.
From the beginning we have remained committed to:
Protecting the health and wellbeing of care workers and responsible managers, who give so much of themselves every day.
Giving confidence to responsible individuals and company directors, whose responsibilities are extensive, and liabilities are vast.
Providing everyone in your business with a single source of the truth, enabling transparency, consistency, and reducing waste across every level of care.
Our Customers
Our customers are a range of care businesses of all sizes who are smart enough to know when the right software solution will make their lives easier.
Just Getting
Started
New care businesses launching their first home, looking for a simple, reliable solution and a experienced guide to streamline operations from day 1. Fully compliant paperwork model in hand.
Growing Small
Businesses
Care providers expanding from one home to multiple locations, needing software to manage increasing complexity across five or more homes.
Established
Businesses
Experienced care providers fed-up with their current tool and who believe there must be a better way. There is.
Local
Authorities
Like any other business, Local Authorities need efficient and effective way of doing things. They need confidence they are operating to the same standards expected of everybody else.
Don’t just take our word for it…..
Testimonials
We believe that removal of the common everyday challenges we faced ourselves, makes life easier for everyone and ultimately enables our customers to deliver better outcomes for the people in their care.
Sue has become a core part of how we operate
At Athena we use Sue Solutions. Sue has become a core part of how we operate, helping us deliver high-quality care, stay responsive and focus more on connection than admin. Sue has supported us in delivering excellent outcomes in CIW inspections and helps us ensure quality assurance isn’t an afterthought, it’s embedded in daily practice.
In short? Sue is smart, secure and makes sure our teams spend more time face-to-face and far less time behind a screen. Because paperwork shouldn’t come before people.
- Athena Care Group
The difference has been transformative
We switched to Sue for our network of children’s homes, and the difference has been transformative. The software’s intuitive design means our staff can focus on delivering personalized care rather than wrestling with outdated systems. Sue’s reporting tools have streamlined our compliance processes, giving us peace of mind during inspections. It’s clear this was built by people who understand the care sector inside out.
- Mark B. Care Home Manager
A teammate who get's it
Sue is like having a teammate who actually gets it. From the moment I walk onto my shift, I know exactly what’s going on — no more chasing scraps of information or guessing what happened yesterday.
But it’s more than just helpful features — it’s like Sue was built by someone who’s been on the floor with us. When things go sideways (because they always do), Sue helps me record it in a way that makes sense and shows we’ve got things under control. Honestly, it’s taken a lot of the pressure off and helped me focus on the part of the job that really matters — the kids.
— Horizon Support Services
- Jennie G, Devon.
We work alongside 1,000+ homes across the U.K. And this number is growing.
The Client Bridge Group are a passionate team of experienced care givers and leading technologists. Together, we provide a family of products to fill the gaps missed by other software solutions, that truly service the needs of the outstanding people dedicating themselves to the care of others. By removing the common everyday challenges we faced ourselves, we believe we can make life easier for everyone.
Sue is our flagship product. The original solution on which our company was founded. She is the team member that lets you sleep at night, safe in the knowledge you are protected, supported and have achieved something.
FAQs
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What is residential children’s homes software?
Residential children’s homes software is a digital tool designed to support care teams, managers, and directors in running safe, compliant, and person centred services. Sue Solutions streamlines safeguarding, compliance, care planning, rota, evidence recording, and reporting.
How is Sue Solutions different from other care platforms?
Sue Solutions is built specifically for children’s residential care. It’s not a repurposed health or adult care system. Every feature from referral matching to safeguarding logs is rooted in real-world care experience.
Is Sue Solutions Ofsted-compliant?
Yes. Sue Solutions aligns with Children’s Homes Regulations 2015 and Ofsted’s inspection frameworks. Features include compliance logs, audit-ready records, safer recruitment tracking, and live quality assurance alerts.
How does Sue Solutions track outcomes for young people?
With Sue Solutions, you can monitor support hours, measure progress, flag regression, and generate custom outcome reports. Everything is time-stamped and backed by evidence to demonstrate positive impact.
Can I record digital evidence in real time?
Yes. Care staff and managers can log notes, incidents, care actions, placement progress, and more anytime, anywhere. All data is securely stored and role attributed.
Does Sue Solutions support safer recruitment?
Absolutely. You can track staff vetting, DBS checks, qualifications, and training deadlines. Receive alerts when updates are needed keeping your team and home fully compliant.
How does rota planning work in Sue Solutions?
Managers can create and share rotas, assign shifts, and manage pay calculations within the system. Staff can view schedules, receive updates, and report availability from mobile or desktop.
Can I manage pay and shift compliance inside the platform?
Yes. Sue Solutions integrates rota, hours worked, and payroll data so you can oversee pay accuracy, overtime, and shift coverage in real-time.
How does Sue Solutions help with placement decisions?
Coming in Sue v2: Evidence based referral matching tools help you make smart placement decisions using compatibility data, risk profiles, staffing levels, and historical care outcomes.
Is Sue Solutions helpful for new children’s homes?
Yes. If you’re launching your first residential home, Sue Solutions gives you a simple, scalable platform with built in compliance models and templates to support you from day one.
What support does Sue Solutions provide for inspections?
Sue Solutions stores all evidence, incident logs, audit trails, and planning documents in one secure location. Everything is ready for review before, during, or after inspections.
Can I monitor progress and regressions automatically?
Yes. Sue Solutions flags patterns in behaviour, alerts you to regressions, and visualises outcome progress so you can intervene early and support better care decisions.
How does Sue Solutions manage risk?
Through incident trend analysis, support plan monitoring, and oversight tools, Sue Solutions allows directors and managers to proactively spot and manage emerging risks.
Does Sue Solutions support communication across teams?
Yes. The platform includes structured updates, shift notes, handover tools, and planned secure messaging to ensure everyone stays informed.
Is Sue Solutions accessible remotely?
Yes. As a cloud-based system, Sue Solutions gives remote oversight to directors, responsible individuals, and senior managers anytime, on any device.
Is my data safe with Sue Solutions?
Absolutely. We use UK based servers, encrypted data storage, role-based access, and closed AI models to meet the highest data security and GDPR standards.
Can Sue Solutions help reduce admin workload?
Yes. By automating key admin tasks like handovers, incident logging, and rota creation, Sue Solutions frees up time for what really matters direct care.
Is there a mobile version of Sue Solutions?
Yes. Sue Solutions works seamlessly on mobile, tablet, and desktop. In 2026, we’re launching dedicated Staff and Children’s Apps for even easier access.
What kind of analytics and reports are available?
Sue Solutions provides comprehensive reporting: incidents, outcomes, compliance, rota, payroll, and HR all available as exportable data or live dashboards.
Does Sue Solutions integrate AI technology?
Yes. We use closed AI (not open AI) for smart features like regression alerts, risk monitoring, and automated insights while keeping data private and secure.
How is quality assurance supported?
Built-in QA tools help managers track key indicators, flag issues, and log oversight activity. This supports a culture of continuous improvement and inspection readiness.
Can I track and monitor support plans?
Yes. Sue Solutions allows managers and key workers to create, update, and monitor individual support plans with progress logs and accountability built in.
Who is Sue Solutions designed for?
Sue Solutions is ideal for:
• New children’s home providers
• Growing services scaling operations
• Large providers with multiple homes
• Local authorities managing oversight
• Responsible individuals and directors
What’s coming in Sue Solutions v2 and beyond?
Upcoming features include:
• Sue ChatBot for instant guidance
• Placement Finder
• Children’s App
• Staff App
• Advanced remote oversight tools
• Enhanced closed AI for secure support
How can I try Sue Solutions for my service?
Book a free demo today at suesolutions.co.uk. You’ll see how Sue Solutions supports compliance, improves care quality, and empowers your whole team.
How is Sue Solutions different from other care software providers like Mentor, OV Care or Clear Care?
Sue Solutions is built exclusively for residential children’s homes, not retrofitted from adult care or general health platforms. While others offer broad tools, Sue Solutions delivers deeply specialised features like referral matching, outcomes tracking, safer recruitment oversight, rota/payroll integration, and Ofsted-ready compliance logs all grounded in real care experience. Plus, we use closed, secure AI for smarter decision support without compromising your data privacy.
How does Sue Solutions help prepare for Ofsted inspections?
Sue Solutions provides digital audit trails, automated logs, and real-time compliance alerts to help you stay inspection-ready at all times. Whether it’s evidence of outcomes, incident records, or staff training checks, everything is securely stored and easily exportable for inspectors.
Can Sue Solutions demonstrate progress and impact for Ofsted?
Yes. Sue Solutions tracks support hours, care plan goals, and outcome milestones for each child allowing you to generate clear, evidence based reports that demonstrate measurable progress and impact in line with Ofsted standards.
Does Sue Solutions help with Ofsted action plans?
Absolutely. If you’ve received an action plan post-inspection, you can use Sue Solutions to document every step of your improvement journey. From updated support plans to staff training records and quality assurance checks, everything is stored and time-stamped for review.
Can I use Sue Solutions to review previous inspection evidence?
Yes. All historical logs, staff activity, incident reports, and care plan updates are archived securely and can be accessed on demand making it easier to reflect on past inspections and identify areas of continuous improvement.
Does Sue Solutions support the Children’s Homes Quality Standards?
Yes. The platform is built to reflect the Children’s Homes (England) Regulations 2015 and Quality Standards. It includes tools for recording personalised care, promoting welfare, managing behaviour, and maintaining a culture of accountability.
How often should I use Sue Solutions to check Ofsted compliance?
Sue Solutions runs in the background 24/7. It sends prompts, highlights deadlines, and provides dashboards that help managers and responsible individuals check compliance indicators daily, weekly, or as required.
I’m planning to open a new children’s home. Can Sue Solutions help me get started?
Yes. Sue Solutions is ideal for new providers. We offer ready-to-use compliance templates, referral and placement tools, digital care planning, and onboarding support all aligned with Ofsted’s registration and inspection standards. You don’t need to build processes from scratch.
Can Sue Solutions support my Ofsted registration process?
Absolutely. Our platform helps you gather, structure, and evidence the policies, logs, and care systems Ofsted expects during registration. From safer recruitment records to care documentation and quality assurance tools, Sue Solutions can show that your home is inspection-ready from day one.
What software features are most important for new children’s home providers?
As a new provider, you’ll benefit most from:
• Digital care planning and daily logs
• Safer recruitment tracking
• Staff rota and training management
• Incident reporting and audit trails
• Outcomes evidence and progress tracking
Sue Solutions brings all of this into one easy-to-use platform.
Do I need care software in place before my home is registered?
While not a formal requirement, having a platform like Sue Solutions during registration shows Ofsted that you’re serious about quality, transparency, and safeguarding. It gives you a major head start and reduces compliance risks from day one.
I’m expanding to multiple children’s homes. Can Sue Solutions support a growing service?
Yes. Sue Solutions is built to scale with you. Whether you’re opening a second home or managing a group of homes across different regions, our platform offers central oversight, remote compliance monitoring, and shared templates across sites—ensuring consistency and safety.
Can I manage multiple children’s homes from one platform?
Absolutely. With Sue Solutions, directors and responsible individuals can access data from all registered homes through one secure dashboard. You can view incidents, rota coverage, training logs, and outcomes by site or across the group.
How does Sue Solutions help maintain compliance as we grow?
Growth often brings operational risk, but Sue Solutions keeps your homes aligned through automated compliance checks, staff vetting alerts, audit trails, and role-specific access. Our quality assurance tools scale effortlessly to match your expansion.
Is Sue Solutions suitable for care groups or private equity backed providers?
Yes. We support growing independent providers as well as larger care groups looking to centralise oversight, maintain regulatory standards, and drive operational efficiency across multiple children’s homes.
Can staff and processes be standardised across multiple sites?
41. Can staff and processes be standardised across multiple sites?
Yes. Sue Solutions lets you replicate best practices—such as incident protocols, care planning templates, and rota models across all homes. That means faster onboarding, fewer errors, and a consistent experience for staff and young people alike.
